Online Returns Policy - Specific to Web Sales
(To be read in conjunction with Caloundra Marine’s Returns Policy)
In addition to the Caloundra Marine Returns policy, these additional conditions apply to sales processed on the Caloundra Marine online website.
Caloundra Marine will accept goods for return in accordance with this Returns Policy and your rights under the Australian Consumer Law. This Returns Policy is not intended to limit your rights under the Australian Consumer Law.
Process for return of Product:
Where the Customer Service Department has determined that a claim should be granted the customer will be issued with a Web Authorisation Number (WAN).
Subject to the Australian Consumer Law, please note that Caloundra Marine will not accept product returned without a WAN and once a WAN has been issued the product must be returned within 21 calendar days.
All goods for return should be unmarked and complete with instruction books and accessories (such as remotes, controllers, power cords, batteries, battery chargers and connectivity cables and any other out of box accessories) supplied at the time of purchase.
Refund or Credit:
Where a warranty claim is granted, the refund will include all delivery and related costs for the goods. No refund or replacement will be granted until we have received the goods from you and the goods have been approved for refund.
Where a replacement claim under warranty is granted, the replacement will be delivered to you at Caloundra Marine’s expense after we have received the returned goods.
This policy sets out the circumstances in which goods supplied by Caloundra Marine to a customer (you) will be accepted for return. This policy is in addition to any rights you have at law including under the Competition and Consumer Act 2010 (Act).
No Change of Minds Return:
Please choose carefully as Caloundra Marine does not accept return of goods because you change your mind or make the wrong decision about Caloundra Marine’s goods or services.
Australian Consumer Law:
Caloundra Marine’s goods come with consumer guarantees under the Australian Consumer Law which cannot be excluded. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Proof of Purchase:
All goods submitted for assessment must be accompanied by proof of purchase either by providing a receipt or other proof of transaction.
Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law recognises that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Assessment of Goods for Return:
Caloundra Marine reserves the right to assess the eligibility of goods for return (including the condition and age of goods) BEFORE accepting them as returned.
All goods submitted for assessment must be unmarked and complete with instruction books and accessories (such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.
Please note it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Caloundra Marine will endeavour to procure such assessment within a reasonable time.
If any item that contains a fuel source and needs to be returned, then for safety reasons these items must be returned empty.
While goods are being assessed, Caloundra Marine will not be deemed to have accepted the goods for return.
When Goods will be accepted for return:
Caloundra Marine will accept goods for return only after assessment as set out above, where the goods:
1. fail to meet a consumer guarantee under the Act; or
2. are subject to any express warranty given by:
(a) Caloundra Marine; or
(b) The manufacturer of the goods,
and the goods are returned within the time nominated in that warranty.
What happens when goods are accepted for return?
Subject to any obligation of Caloundra Marine at law to the contrary, when Caloundra Marine accepts goods for return:
1. for a failure to comply with a consumer guarantee, Caloundra Marine may either:
(a) have the goods repaired or replaced within a reasonable time; or
(b) provide a refund of the amount paid for the goods;
2. under express warranty, Caloundra Marine may either repair or replace the goods or offer a refund in accordance with the express warranty.
If you reject the goods purchased from Caloundra Marine, you must return the goods to Caloundra Marine. If the goods cannot be returned without major cost to you as prescribed under the Act you may ask Caloundra Marine to collect the goods.
If goods are accepted for repair, Caloundra Marine will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the Act.
Goods not accepted for return:
Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:
1. hygiene and personal products;
2. gift cards;
3. special orders; and
4. products outside of their expiry date
Prescribed information regarding repair of goods:
Goods returned for repair which are capable of retaining “user-generated data” as defined under the Act, may as a result of the repair, be subject to loss of data.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
This returns policy will not affect your statutory rights including those under the Act. To the extent of any inconsistency between this policy and your statutory rights under the Act, your statutory rights under the Act will take precedence.